Cancellation policy

The following cancellation policy is addressed to consumers within the meaning of § 13 BGB (German Civil Code), that is, natural persons who enter into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. It applies to contracts concluded at a distance via customsongstory.com with Connect Minds GmbH for the creation of a custom song or for the purchase of a personalized product (such as acrylic glass or a poster).

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. To exercise your right to cancel, you must inform us

Connect Minds GmbH
Ferdinand-Koch-Str. 31, 26133 Oldenburg, Germany
Email: info@customsongstory.com

of your decision to cancel this contract by means of a clear statement (for example, a letter sent by mail or an email). You can use the model cancellation form below for this, but it is not mandatory.

To declare your cancellation, you can also use the electronic cancellation function on our website in accordance with § 356a BGB. It is accessible at any time throughout the cancellation period via the button "Cancel contract". Once we receive your cancellation, we will confirm receipt to you without delay on a durable medium (by email). To meet the cancellation deadline, it is sufficient for you to send your notice that you are exercising your right to cancel before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we must refund all payments we have received from you without undue delay and no later than fourteen days from the day on which we received notice of your cancellation. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this refund.

Your right to cancel remains fully intact

Exception: acrylic song plaque

If you order an acrylic song plaque in addition to your song, a statutory exception applies to this item. It is printed specifically for you and carries your individual design, including names. It is therefore goods that are not prefabricated and for whose production an individual selection or specification by you is decisive. Under § 312g Abs. 2 Nr. 1 BGB, there is no right to cancel for such goods.

This exception applies exclusively to the plaque. Your right to cancel for the song itself remains unaffected and fully in place. If you cancel an order that contains both, we will refund the portion attributable to the song in full.

Products without a song (shop)

If you order a product without a song, such as acrylic glass or a poster with a favorite photo, a heart map, a photo collage or a starry sky, it is made according to your specifications: with your photos, names, text, your place or your date, exactly as you set it in the preview before ordering. It is goods that are not prefabricated and for whose production your individual selection is decisive. Under § 312g Abs. 2 Nr. 1 BGB, there is no right to cancel for such goods. We point this out to you in the ordering process before you order.

Publication on streaming services

If you also booked the publication of your song, your right to cancel applies to it in full as well. If you cancel within the deadline, we will promptly withdraw the track from the streaming services and refund this portion in full as well, regardless of whether the song had already been submitted or already published. Here, too, we do not ask for compensation for the value of the service. We have no influence on how long it takes for cached copies at the individual services to disappear.

Notes on declaring your cancellation

No reason is required. So that we can match your cancellation as quickly as possible, please provide the following information:

• First and last name
• Email address used for the purchase
• Order ID or date of the order
• Optional: reason for the cancellation (voluntary)

Model cancellation form

If you want to cancel the contract, you can fill out this form and send it back to us. Its use is not mandatory:

No right to cancel for businesses

The statutory right to cancel is available exclusively to consumers within the meaning of § 13 BGB. Businesses within the meaning of § 14 BGB do not have a statutory right to cancel.